The article is more about wired Internet or Wi-Fi, not mobile, but it will be instructive for everyone. Let's divide connection problems into two types: physical and software. Physical – this is everything related to equipment, wires and problems with the provider itself. Software ones are something that depends on the settings of Windows and/or the router.
How to check if the Internet is working or the problem is elsewhere
Sometimes updating the device firmware helps. This is especially useful if your router has been infected with a virus. Yes, yes, and this is no longer uncommon! How to do this, read on the website of your router, everything is very individual. I won’t give step-by-step instructions, even in general terms, because... I think this should be done by a specialist.
If you know how to reconfigure the Internet on a router, then I recommend setting it to default first. Another sure sign to exclude a router is to connect the cable to the computer directly, bypassing the router.
Software problems and their solutions
For a number of obvious reasons, within the framework of the article, I can only help with specific recommendations on this point.
Incorrect connection settings
You are connected directly, without a router
It happens that network connection settings are lost in Windows 7/8/10. When you hover your mouse over the network icon, you can see the constant status of the network “Identification...”. There may not be obvious errors. To fix this, right-click on the connection icon and select “Network and Sharing Center”
In the screenshot there is a Wi-Fi connection icon, but if you are connected by wire, it will be in the form of a computer. Click on the connection, in my case it is “Wireless network connection”
A window should open in which you need to click the “Properties” button
Next, you need to enter the IP and DNS addresses provided by your Internet provider. Usually, they are specified in the contract, but you can call and ask. But, as usual, there is no need for this and it is enough to put the switches as in the screenshot, i.e. to automatically receive settings:
As one of the common solutions to the problem, I advise you to uncheck the TCP/IP protocol version 6. Let's reboot. It's all on the video too.
WiFi without internet access
When using a router, in 99% of cases, automatic acquisition of addresses should also be indicated (see above). To make sure that the network settings on your computer are correct, just try logging into . Everyone has different devices, but I showed how to do this in the general case at the end. Check if you log into the admin panel, but the Internet does not work, then there are problems with the WAN network settings on the router.
Also, a sure sign that the router itself does not have access to the Internet will have the following icon in the system tray:
When you hover over it, the message “Without Internet access” will appear. This means that the connection with the Wi-Fi router is established, but the Internet is not connected to it.
This can only be corrected by knowing the correct settings, which should be specified in the contract with the provider. You can also use automatic parameter detection. The general principles and example of setting up a router are described in the article “”; it is also suitable for a wired connection. All are described in another article.
Damaged TCP/IP and Winsock protocol parameters
Without going into technical details, I’ll just write what needs to be done, and you can repeat it yourself. Do this if none of the above helped you. And it is advisable to restore the system before executing commands. Then, if something goes wrong, you can roll back.
And the last piece of advice, but no less effective. In Windows there is such a thing as a firewall, it is also called a firewall. This software protects your computer from external threats, such as hacker attacks. But, if the settings are incorrect or damaged, it can block access to the network. So try Windows.
If the Internet works after this, you need to reset the firewall settings and then turn it back on. If you have an antivirus with a firewall function, then you need to disable it in its settings. This is usually done by right-clicking on the antivirus icon near the clock. Using ESET NOD32 as an example:
You need to reset your antivirus settings through its interface.
And here is the promised video with examples from the article:
⭐️⭐️⭐️⭐️⭐️ Now I will tell you what to do when there is no Internet via WiFi on your Android phone. Those. The network connection itself is there, the Wi-Fi icon is active, but it’s impossible to access the Internet and instant messengers (Telegram, Viber, Skype) and other applications (Instagram, VKontakte, etc.) do not connect.
I'll notice! If you use a public WiFi network or a private corporate one, then there is a high probability that they will block some social networks and instant messengers. This is often practiced and you will have to come to terms with the situation.
In most cases, rebooting the smartphone or router that distributes the wireless network helps. Another reason could be a software error in the phone’s operation or incorrect router settings.
No internet due to a glitch in Android itself on the phone
Reboot your phone. If the problem was caused by a minor system glitch, restarting the system will fix it.
After restarting if the error persists, you will need to “Forget the network” and then reconnect to it.
Forgetting the network and reconnecting helps resolve the mismatch between the Wi-Fi settings on your phone and router.
If deleting the network does not help, check the proxy server status on your phone. It should be turned off:
- Go to the “Wi-Fi” section of the settings and select the network to connect to.
- Check the "Advanced" option.
- Make sure the Proxy Server field is set to No.
Increase Another reason that the phone does not connect to the Internet may be the wrong date. To check and change it:
- Open settings.
- Select the "Date and Time" section.
- Set the time and date manually or check the “Network date and time” and “Network time zone” checkboxes.
Increase After setting the correct date, connect to Wi-Fi. If the wireless network actually works, you will be able to access the Internet.
Checking Internet access
Before using your smartphone or router, make sure that everything is ok with the Internet. What could be wrong with it:
- You didn't pay, so your provider suspended your Internet access. Make sure there is network access through the wire.
- The router settings include restrictions on visiting certain sites or a traffic limit (common practice for open networks in public places).
- There were problems on the provider's side.
After eliminating these factors, proceed to diagnostics, allowing you to understand in the operation of which device the cause of the problem is hidden.
The easiest way is to connect to the wireless network from another phone/tablet/laptop. If another device connects to the network, then the problem is in the phone, which cannot establish a correct connection.
Checking and setting up the router
If, as a result of some kind of diagnostics, you find out that they occur on all devices that connect to the same wireless network, then look for the cause of the error in the router settings.
Again I want to try to answer Daniel.
Daniel, I have installed the “N Series Multifunctional Wireless Router” TP-LINK TL-WR842N.
I purchased and installed it when I was tired of “fiddling” with wires that were constantly getting in the way under my feet and not only for that reason.
Long before buying a router, I bought three “Wireless USB Network Adapters” TL-WN823N for my three desktop computers
and distributed WI-FI Internet from his “main” (most powerful) computer, to which a high-speed Internet cable was connected. All traffic went through my computer, which entailed inconvenience - when I turned off my computer, I cut off Internet access to other family members and the load on my processor was noticeable.
By purchasing a router, I received a device that provides all my devices (personal devices, laptop, tablet and two smartphones) with equal and balanced speed access to the Internet.
Following the instructions in the router's Quick Setup Guide, I created my own wireless network, with my own password (not to be confused with the password for accessing a high-speed wired connection).
It is important here that the router connects to the Internet automatically, which is indicated by green lights. If the large light bulb (LED) glows green, it means the router has connected to the Internet and is ready to distribute the Internet; if it lights up yellow, then something is wrong with the connection to the Internet provider via cable (perhaps it is not configured correctly).
Connecting to the Wi-Fi network we created is the same for both a laptop and a phone - look at the list of available wireless connections, select the network with the name that we entered when setting up the router, and click “connect.” When you connect for the first time, the system will require you to enter a password - enter the password, again, the password that we “hammered” into the router during setup (but this is not the password for the high-speed connection, you can forget that password, the router will always remember it).
Now about what all the fuss is about. As I understand, you decided to connect your computer to the router using a wire, and other devices using Wi-Fi. I didn’t try it, but immediately hung the router in the far corner and haven’t touched it since. I don’t remember why I didn’t try the way you are trying to connect, or maybe I even tried, but I can assume that it won’t work just like that, “from a running start.” Recently I read articles on the Internet, looking for an answer to the question of how to expand the Wi-Fi coverage area. So - it's not that simple. It is necessary to organize several networks and hierarchical dependence of devices (the required number of routers).
From the description of the TP-LINK router it does not at all follow that those four yellow connectors are an analogue of a HUB, designed to connect several computers to the Internet as if they were part of a Wi-Fi network, and they are not repeaters or branchers of the wired Internet. It's still called a wireless router.....
I managed to find a description of the router on the Internet in Russian and with pictures:
img.mvideo.ru/ins/50041572.pdf
Perhaps you will be able to learn something and I would be grateful if you later share the solution you found (if you find it).
But I wouldn’t suffer for a long time and would buy a USB Wi-Fi adapter….
Today for many it is already an urgent need. Modern hardware and operating systems are becoming more and more intelligent, and the user is less and less likely to need to do anything to configure. However, occasionally such a need arises. Today we will tell you how to solve the problem if your computer reports that you are connected to a network without access to the Internet, and next to the connections icon you see a yellow triangle with an exclamation mark.
Microsoft operating systems, starting with Windows 7, constantly monitor network connections, and as soon as the global network is unavailable, they immediately report it. There are many reasons why your computer may not have an Internet connection. These could be problems with the provider, incorrect equipment configuration on the part of the user, or failures in the operation of network protocols. Today, the new IPv6 protocol is becoming increasingly widespread, but its percentage is still very small, especially in home networks, so the main attention will be paid to the old version - IPv4.
Connecting via a router via a network cable without access to the Internet
Problems with the provider
Yesterday everything worked, but today this warning appeared. If this happens to you for no apparent reason, then in most cases the problem is with the provider. Therefore, before doing anything yourself, call technical support. Most often, data lines are damaged, some technical work is being carried out, or you simply forgot to top up your account on time.
You may hear in response that everything is working well with the provider, then you need to check your network and, if necessary, configure it. The support service will probably offer the services of its technician, but, firstly, his services are not free, and secondly, by the time the technician gets to you, you may have time to solve the problem yourself.
Physical connection problem
It is not so rare that the culprit is a partially broken network cable or a loose connection in the connector. And if you have pets or children, then the likelihood of such a development of events increases. Even Wi-Fi users should not forget that there will also be a cable running to the wireless router. Check the integrity of all wiring - are there any strong kinks anywhere, are all plugs firmly inserted into the sockets and are they inserted where they really need to be. Provided that no problem is found here, we move on to the next step.
Connecting via local network Windows 7 without access to the Internet
It happens that the installed router simply freezes. In this case it helps. To do this, just turn off its power and connect it again after a few seconds. It won't hurt to restart your computer at the same time. If your router freezes like this with annoying regularity, consider buying a new device. You should also try connecting the Internet cable directly to your PC or laptop. If there is no result, let’s first deal with the computer.
Checking your computer settings
It is possible that the problem arose “out of the blue”, then problems with the settings on the computer should not arise; much more often the problem arises during the initial configuration or making any changes to an already working network. First of all, you need to check that the IP address of your computer is correct by pressing Win+R on your keyboard at the same time. The Run window will open. In its line, enter ncpa.cpl and click OK. The network connections window will appear. It may happen that there are several of them, but the required one will not be crossed out with a red cross and its name is similar to “Local Area Connection” or “Wireless Connection” (in the case of using Wi-Fi). Right-click on the desired connection and go to properties, where the list will contain lines with IPv4 and IPv6 entries. Check the box next to IPv6, and double-click on IPv4. Check the boxes to automatically receive settings and save the changes. If access to the Internet does not appear, move on.
Setting up a local network connection in Windows 7
Finding out the router address
Perhaps you didn’t have to do anything in the previous window, the settings for obtaining IPv4 and IPv6 protocol addresses are automatic and everything was initially as it should be. Then you just need to configure the router, for which you need to know its address. Right-click on the connection again and select “Status” and then click “Details”. There will be several lines in the window that appears; we are interested in “IPv4 Address”. If you see an entry like 192.168.x.x, remember or write down what is indicated opposite “IPv4 DHCP server” - this will be its address. It may be that the computer is not able to receive the settings automatically, then the entry will look like 169.254.x.x. You can find out the router’s IP from its documentation, or it is indicated on the device’s case, and most often it is 192.168.0.1 or 192.168.1.1. Open your browser and enter the established IP in the address bar, and if it is correct, you will be prompted to enter your login and password.
Internet Protocol Version 4 (TCP/IPv4) Properties
Setting up an internal network on the router
After correctly entering your credentials, you will be taken to the router control panel, and further actions depend on the device model and its firmware. You need to find a DHCP server control, which is responsible for automatically obtaining IP addresses and other parameters necessary for the network to function properly. Look for blocks whose names include DHCP settings, DHCP server, or similar. The block will contain a switch with the values Enable or Disable. Most often, these settings are located in the LAN section. Enable the DHCP server, save the changes and reboot the router. Once this is done, an Internet connection will appear on your computer.
Check your connection settings to your provider
You should not jump to hasty conclusions if the previous steps did not help set up the connection. Since the network is still not working normally, we check the connection with the provider, for which in the router control panel, go to the appropriate section. Almost all manufacturers call these options WAN or Internet. There are quite a lot of settings options in this section. Which ones are intended for you, you can find out from the contract or from the technical support of your service provider.
Reinstalling network card drivers and checking the firewall
It makes sense to do this when you are sure that all previous settings are correct, the connection with the provider is established, but the network cannot be configured normally. The best option would be to download the most recent version of the driver from the manufacturer's website, which, it seems, will require going to a friend or neighbor. If this is not possible, the driver included on the installation disk will do. After reinstalling, be sure to restart your computer. Here it is also necessary to note driver failures that occur due to installed software that makes changes to the operation of network protocols on the computer. The most common representatives are antiviruses and firewalls. Make sure that such programs are not installed, and if they are, disable or remove them during the test, as they may block the connection.
Replacing the MAC address of a network card
Problems with MAC addresses sometimes arise in cases where the network is very large, but it is still worth eliminating it. On your computer, go to the device manager, press the Win+R keys, enter devmgmt.msc and click OK. The device manager will launch, where you need to find the “Network adapters” section, expand it and select the network card with which the PC is connected. After double-clicking on it, in a new window, on the “Advanced” tab, select the Network address option and enter any twelve digits in the empty field on the right. After that, reboot and look at the result.
Clear DNS cache and reset TCP/IP settings
The following steps will reset all network settings for IPv6 and v4, so you must follow them. If you are ready for this, and you have information about all the settings (written down somewhere, for example), find the command line in the Start menu and run it with administrator rights. Enter the following commands in the window that appears, confirming your entry by pressing Enter. After running each command, restart your computer and check the result.
- ipconfig /flushdns
- netsh winsock reset
- netsh int ip reset c:\resetlog.txt - this command will completely reset all connections and you will have to configure them again!
Clearing the DNS cache using the command line
You have a direct connection to your provider
The option when your computer is connected directly to the provider, bypassing the router, is now becoming less and less common, as the number of network devices is steadily growing. But what to do if you have just such a connection? Eliminate possible problems with drivers as indicated above and check that the connection settings are correct. Regarding the settings, the best option would be to contact technical support, since there are a lot of variations.
Nothing helped at all
Maybe you're lucky and your ISP provides access using the new IPv6 protocol, the configuration of which requires knowledge of some subtleties. It should be noted that the expansion of the use of IPv6 is inevitable, since the address space of the previous version of the protocol, IPv4, has come to an end, and the global network is growing every day. Since your efforts have been wasted, and your network still hasn’t started working, then there is only one piece of advice - call a specialist. It is quite possible that the problem that has arisen is non-standard or that equipment replacement/repair is required to solve it.
There is Internet access, but the error remains
This situation may well exist. The reasons may be different - most often when connecting through a proxy server. However, there is only one solution. Press Win+R, enter gpedit.msc - this will take you to the local group policy editor. In the menu on the left, go through the following items: “Local Computer” Policy - Computer Configuration - Administrative Templates - System - Internet Communication Management - Internet Communication Settings. Now, on the right side of the window, find and enable “Disable active probing for network connection status indicator.” In Windows 10, this setting is called "Turn off active network connection health checks." Please note that now, even if there is truly no connection, the message will not appear.
Conclusion
This article collects the most common problems associated with the “Network without Internet access” error and suggests ways to solve it. We hope that the material was interesting to you and helped you overcome the difficulties you encountered.
Quite often it happens that for the time being everything seemed to be fine with the connection, but at one “wonderful” moment suddenly access to the World Wide Web disappears. It is very difficult to immediately say why the Internet does not work. There could be many reasons for this. Now we will try to find out what these reasons are and how to fix the problems that arise.
Why doesn't the Internet work on my computer?
First of all, you need to pay attention to some factors that affect your network connection. No matter how trivial it may sound, one of the reasons may be a simple cable breakdown (if a direct connection is used). Often there are incorrectly specified settings, situations with incorrectly installed drivers, and even failure of the network card.
Why doesn't the Internet work on a tablet, phone or laptop that has built-in Wi-Fi modules for wireless communication? This usually only has to do with settings. In some cases, when not Wi-Fi, but a mobile network is used for access, the reason may be the corresponding parameters of the selected network, or the problem may lie in the work of the operator itself. But first things first.
Pre-check
So, the user wondered why the Internet does not work on the computer. Let's see what diagnostic actions need to be performed initially.
As mentioned above, you should first check the network cable, and not even on your computer, but on another workstation. If you are using an external Wi-Fi device, you should try to plug the cable from it directly into the computer (into the network card connector). In this case, you should pay attention to whether the network indicator is displayed in the system tray. There may be several options: there is no connection, there is a connection to the network, but without access to the Internet, or an unidentified network was found. The last option is more related to a wireless connection.
In any case, to find out why the Internet is not working, you will first have to check some basic parameters and settings.
Driver problems
So, the first thing you need to do is go to the “Device Manager” in the “Control Panel” and look at the status of the network card. If it is marked with a yellow exclamation mark, the problem can be twofold: either the corresponding drivers are installed incorrectly (or not installed at all), or the device has failed for some reason. It’s worth mentioning here that even with minor defects the system can detect the card, but it won’t work.
As is already clear, you need to try to reinstall or update the device drivers. This is done through the properties menu, which has several basic buttons, but it is better to use the original driver disk that came with the purchase of the device. In some cases, a regular update may be required. This is done either from the same menu indicating the source, or manually, for example, from a downloaded distribution. There is no talk now of automatic programs capable of searching for the latest drivers on the Internet - the Internet does not work.
Problems with settings
Now let's see why the Internet does not work if the drivers are installed correctly. It is very likely that the settings are set incorrectly. Let's consider the case of direct connection.
Here you need to check all the parameters and their values that were provided by the provider when connecting. If automatic acquisition of an IP address is not used, the provider settings should be entered in all fields. This is the IP address, subnet mask, gateways, DNS servers, WINS if used, proxies, etc.
In the case of a wireless connection using an external Wi-Fi receiver, the problem may also lie in the settings of the router itself. As is already clear, here you need to check its parameters by connecting it to a computer (the settings are accessed through any Internet browser by entering the value 192.168.1.1 in the address bar in most cases).
It goes without saying that if you use a modem connection, you will have to worry about setting up the modem.
It also happens that the tray icon is indicated by a yellow triangle. This means that there is a connection to the network, but not to the Internet. You can simply try rebooting the system or router. But the problem may also be related to the provider service itself, or even to the fact that the user simply did not pay for the services provided on time.
Why doesn't the Internet work on my phone or tablet?
Now a few words about mobile gadgets. As a rule, most of them have built-in Wi-Fi receivers. The problem here, why the Internet does not work on a phone or tablet, boils down to the fact that the wrong password was entered when connecting. If everything is correct here, it may very well be that the problem, again, lies in the distribution router, and not only in the settings, but also in the weak signal.
It’s another matter when wireless communication is not used, but instead access to the network is carried out through a mobile network. As an example, let’s look at why MTS Internet does not work (however, this also applies to other operators).
In the settings of your mobile gadget, you need to go to the main settings and in the mobile network selection menu, go to the menu, which is most often designated as “APN access point”. Here the appropriate profile is selected (in our case, this is “MTS-Internet”), and the authentication type column is set to “No”. However, you can easily order automatic network access settings from any operator, which will be sent to the corresponding number in the form of a push message.
Conclusion
In conclusion, it is worth saying that the question of why the Internet does not work is discussed quite briefly, since in each specific case there can be a lot of reasons why such situations occur. And not just one, but several at once. Therefore, solving this problem must be approached with all seriousness. However, even such simple tips and recommendations will help any user identify the causes of failures and eliminate them using the simplest methods.